{"id":486,"date":"2025-04-15T23:35:42","date_gmt":"2025-04-15T23:35:42","guid":{"rendered":"https:\/\/vivianwebdesigner.com.br\/warleyreis\/?page_id=486"},"modified":"2025-06-02T13:54:04","modified_gmt":"2025-06-02T13:54:04","slug":"processo-de-acreditacao-ops","status":"publish","type":"page","link":"https:\/\/isopoint.com.br\/portal\/processo-de-acreditacao-ops\/","title":{"rendered":"Processo de Acredita\u00e7\u00e3o OPS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"486\" class=\"elementor elementor-486\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-b4da906 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"91996\" data-id=\"b4da906\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-376a0b1 e-con-full e-flex e-con e-child\" data-eae-slider=\"354\" data-id=\"376a0b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa68156 animated-slow elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"fa68156\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FA\u00c7A A ACREDITA\u00c7\u00c3O PARA SUA OPERADORA DE PLANO DE SA\u00daDE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00cf6f5 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"00cf6f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-6eb12a5 e-con-full e-flex e-con e-child\" data-eae-slider=\"67774\" data-id=\"6eb12a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc0cf36 elementor-widget elementor-widget-spacer\" data-id=\"fc0cf36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-f2c7163 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"5404\" data-id=\"f2c7163\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43f74ec elementor-widget elementor-widget-menu-anchor\" data-id=\"43f74ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"como-obter\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-627311e e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"19678\" data-id=\"627311e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-696c5fe e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"70377\" data-id=\"696c5fe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a658986 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"a658986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/isopoint.com.br\/portal\/wp-content\/uploads\/2025\/04\/icone-1.png\" class=\"attachment-full size-full wp-image-1007\" alt=\"\" srcset=\"https:\/\/isopoint.com.br\/portal\/wp-content\/uploads\/2025\/04\/icone-1.png 400w, https:\/\/isopoint.com.br\/portal\/wp-content\/uploads\/2025\/04\/icone-1-300x300.png 300w, https:\/\/isopoint.com.br\/portal\/wp-content\/uploads\/2025\/04\/icone-1-150x150.png 150w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33dd71f elementor-widget elementor-widget-heading\" data-id=\"33dd71f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solicita\u00e7\u00e3o de Acredita\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27315f6 elementor-widget elementor-widget-text-editor\" data-id=\"27315f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A operadora interessada contata o ISOPOINT pelo site <a href=\"http:\/\/www.isopoint.com.br\">www.isopoint.com.br<\/a> ou whatsapp: (11) 93264-1087 e solicita a acredita\u00e7\u00e3o. Preenche o formul\u00e1rio FOR.9.008 com informa\u00e7\u00f5es detalhadas. O ISOPOINT avalia os dados fornecidos, dimensiona a auditoria necess\u00e1ria e elabora uma proposta t\u00e9cnico-comercial personalizada para dar in\u00edcio ao processo de acredita\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-f3ca19a e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"19891\" data-id=\"f3ca19a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e0cfd3 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"6e0cfd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/isopoint.com.br\/portal\/wp-content\/uploads\/2025\/04\/icone-2.png\" class=\"attachment-full size-full wp-image-1008\" alt=\"\" srcset=\"https:\/\/isopoint.com.br\/portal\/wp-content\/uploads\/2025\/04\/icone-2.png 400w, https:\/\/isopoint.com.br\/portal\/wp-content\/uploads\/2025\/04\/icone-2-300x300.png 300w, https:\/\/isopoint.com.br\/portal\/wp-content\/uploads\/2025\/04\/icone-2-150x150.png 150w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2447277 elementor-widget elementor-widget-heading\" data-id=\"2447277\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Planejamento e Realiza\u00e7\u00e3o da Auditoria<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ea7c8e elementor-widget elementor-widget-text-editor\" data-id=\"3ea7c8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ap\u00f3s aprova\u00e7\u00e3o da documenta\u00e7\u00e3o cadastral, o ISOPOINT designa a equipe auditora e define o plano de auditoria, incluindo datas e escopo. Com o aceite da operadora, a auditoria \u00e9 realizada. Caso sejam identificadas n\u00e3o conformidades, a operadora deve implementar a\u00e7\u00f5es corretivas dentro dos prazos estabelecidos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-331b600 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"3938\" data-id=\"331b600\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f001b elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"e6f001b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/isopoint.com.br\/portal\/wp-content\/uploads\/2025\/04\/icone-3.png\" class=\"attachment-full size-full wp-image-1013\" alt=\"\" srcset=\"https:\/\/isopoint.com.br\/portal\/wp-content\/uploads\/2025\/04\/icone-3.png 400w, https:\/\/isopoint.com.br\/portal\/wp-content\/uploads\/2025\/04\/icone-3-300x300.png 300w, https:\/\/isopoint.com.br\/portal\/wp-content\/uploads\/2025\/04\/icone-3-150x150.png 150w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22035be elementor-widget elementor-widget-heading\" data-id=\"22035be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Emiss\u00e3o e Manuten\u00e7\u00e3o da Certifica\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8878ae9 elementor-widget elementor-widget-text-editor\" data-id=\"8878ae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Com base no relat\u00f3rio de auditoria e nas a\u00e7\u00f5es corretivas adotadas, o ISOPOINT decide sobre a concess\u00e3o da certifica\u00e7\u00e3o conforme a RN 507\/ANS. Durante a vig\u00eancia, s\u00e3o realizadas auditorias peri\u00f3dicas para manuten\u00e7\u00e3o. A validade da certifica\u00e7\u00e3o varia de 2 a 3 anos, conforme o n\u00edvel alcan\u00e7ado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-653df8f e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"40077\" data-id=\"653df8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6515ce9 elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"6515ce9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/isopoint.com.br\/portal\/formulario-de-contato\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-arrow-alt-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256s111 248 248 248 248-111 248-248zm-448 0c0-110.5 89.5-200 200-200s200 89.5 200 200-89.5 200-200 200S56 366.5 56 256zm72 20v-40c0-6.6 5.4-12 12-12h116v-67c0-10.7 12.9-16 20.5-8.5l99 99c4.7 4.7 4.7 12.3 0 17l-99 99c-7.6 7.6-20.5 2.2-20.5-8.5v-67H140c-6.6 0-12-5.4-12-12z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicite uma proposta<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-5f35431 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"39569\" data-id=\"5f35431\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17aa047 elementor-widget elementor-widget-menu-anchor\" data-id=\"17aa047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"documentos-necessarios\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-13d58f5 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"3908\" data-id=\"13d58f5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c3a6123 e-con-full e-flex e-con e-child\" data-eae-slider=\"7161\" data-id=\"c3a6123\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57dc3ed animated-slow elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"57dc3ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DOCUMENTOS NECESS\u00c1RIOS\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69f0182 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"69f0182\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b280605 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b280605\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_mobile&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\"><div class=\"fusion-li-item-content\"><p>Cat\u00e1logos, folhetos, manual do benefici\u00e1rio que contenha(m) a(s) especifica\u00e7\u00e3o(\u00f5es) t\u00e9cnica(s) do(s) produto(s) para os quais se faz a solicita\u00e7\u00e3o;<\/p><\/div><\/li><li class=\"fusion-li-item\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><br \/><div class=\"fusion-li-item-content\"><p>Organograma e funcionograma da OPS;<\/p><\/div><\/li><li class=\"fusion-li-item\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><br \/><div class=\"fusion-li-item-content\"><p>Procedimentos (documentos) da Gest\u00e3o da Qualidade do Servi\u00e7o, elaborado para atendimento aos requisitos da Resolu\u00e7\u00e3o Normativa \u2013 RN n.507\/ANS<\/p><\/div><\/li><li class=\"fusion-li-item\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><br \/><div class=\"fusion-li-item-content\"><p>[7 Dimens\u00f5es]:<\/p><ul><li>a) Programa de melhoria da qualidade;<\/li><li>b) Din\u00e2mica da qualidade e desempenho da rede prestadora;<\/li><li>c) Sistem\u00e1ticas de gerenciamento das a\u00e7\u00f5es dos servi\u00e7os de sa\u00fade;<\/li><li>d) Satisfa\u00e7\u00e3o dos Benefici\u00e1rios;<\/li><li>e) Programa de gerenciamento de doen\u00e7as e promo\u00e7\u00e3o da sa\u00fade;<\/li><li>f) Estrutura e opera\u00e7\u00e3o;<\/li><li>g) Gest\u00e3o<\/li><\/ul><\/div><\/li><li class=\"fusion-li-item\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><br \/><div class=\"fusion-li-item-content\"><p>Identifica\u00e7\u00e3o da marca usada para o servi\u00e7o;<\/p><\/div><\/li><li class=\"fusion-li-item\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><br \/><div class=\"fusion-li-item-content\"><p>Leiaute da \u00e1rea estrutural F\u00edsico-Funcional;<\/p><\/div><\/li><li class=\"fusion-li-item\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><br \/><div class=\"fusion-li-item-content\"><p>Registro de cadastro na ANS.<\/p><\/div><\/li><li class=\"fusion-li-item\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><br \/><div class=\"fusion-li-item-content\"><p>C\u00f3pia do Contrato Social registrado em Junta Comercial ou Estatuto registrado em Cart\u00f3rio;<\/p><\/div><\/li><li class=\"fusion-li-item\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><br \/><div class=\"fusion-li-item-content\"><p>C\u00f3pia do CNPJ;<\/p><\/div><\/li><li class=\"fusion-li-item\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><br \/><div class=\"fusion-li-item-content\"><p>Declara\u00e7\u00e3o de que n\u00e3o encontra-se em regime de Dire\u00e7\u00e3o Fiscal, Dire\u00e7\u00e3o T\u00e9cnica ou em Plano de Recupera\u00e7\u00e3o perante a ANS.<\/p><\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c84675d e-con-full e-flex e-con e-child\" data-eae-slider=\"64915\" data-id=\"c84675d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-83b646a e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"33871\" data-id=\"83b646a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5683c2 elementor-widget elementor-widget-menu-anchor\" data-id=\"f5683c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"etapas-processo\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-4b89d90 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"97104\" data-id=\"4b89d90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bb821a animated-slow elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5bb821a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ETAPAS DO PROCESSO DE ACREDITA\u00c7\u00c3O \u2013 OPS.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f78d6a7 image-position-column elementor-widget elementor-widget-eae-timeline\" data-id=\"f78d6a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eae-timeline.skin1\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<section data-layout=\"center\" data-top-offset=\"200\" class=\"eae-layout-center eae-timeline eae-timeline-alternate-no eae-tl-center eae-tl-res-style-mobile eae-tl-res-layout-right\">\n\t\t\t<div class=\"eae-timline-progress-bar\">\n\t\t\t\t<div class='eae-pb-inner-line'><\/div>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div id=\"757dfec\" class=\"eae-timeline-item elementor-repeater-item-757dfec custom-image-style-no image-position-\">\n\n\t\t\t\t<div class=\"eae-tl-item-meta-wrapper\">\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"eae-tl-icon-wrapper\" id=\"757dfec\">\n\t\t\t\t\t\t\t\t\t<div class=\"eae-icon eae-icon-item_icon eae-icon-view-stacked eae-icon-shape-circle eae-icon-type-icon\">\n\t\t\t\t\t<div class=\"eae-icon-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"eae-tl-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eae-tl-item-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eae-width-100 eae-tl-content\">\n\t\t\t\t\t\t\t\t<div class=\"eae-content-inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"eae-tl-item-meta-wrapper-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"eae-tl-item-title\">Solicita\u00e7\u00e3o da acredita\u00e7\u00e3o<\/h3><div class=\"eae-tl-content-innner\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div id=\"165bc66\" class=\"eae-timeline-item elementor-repeater-item-165bc66 custom-image-style-no image-position-\">\n\n\t\t\t\t<div class=\"eae-tl-item-meta-wrapper\">\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"eae-tl-icon-wrapper\" id=\"165bc66\">\n\t\t\t\t\t\t\t\t\t<div class=\"eae-icon eae-icon-item_icon eae-icon-view-stacked eae-icon-shape-circle eae-icon-type-icon\">\n\t\t\t\t\t<div class=\"eae-icon-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"eae-tl-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eae-tl-item-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eae-width-100 eae-tl-content\">\n\t\t\t\t\t\t\t\t<div class=\"eae-content-inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"eae-tl-item-meta-wrapper-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"eae-tl-item-title\">Auditoria de verifica\u00e7\u00e3o<\/h3><div class=\"eae-tl-content-innner\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div id=\"9038da2\" class=\"eae-timeline-item elementor-repeater-item-9038da2 custom-image-style-no image-position-\">\n\n\t\t\t\t<div class=\"eae-tl-item-meta-wrapper\">\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"eae-tl-icon-wrapper\" id=\"9038da2\">\n\t\t\t\t\t\t\t\t\t<div class=\"eae-icon eae-icon-item_icon eae-icon-view-stacked eae-icon-shape-circle eae-icon-type-icon\">\n\t\t\t\t\t<div class=\"eae-icon-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"eae-tl-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eae-tl-item-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eae-width-100 eae-tl-content\">\n\t\t\t\t\t\t\t\t<div class=\"eae-content-inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"eae-tl-item-meta-wrapper-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"eae-tl-item-title\">An\u00e1lise da documenta\u00e7\u00e3o<\/h3><div class=\"eae-tl-content-innner\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div id=\"7e79a73\" class=\"eae-timeline-item elementor-repeater-item-7e79a73 custom-image-style-no image-position-\">\n\n\t\t\t\t<div class=\"eae-tl-item-meta-wrapper\">\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"eae-tl-icon-wrapper\" id=\"7e79a73\">\n\t\t\t\t\t\t\t\t\t<div class=\"eae-icon eae-icon-item_icon eae-icon-view-stacked eae-icon-shape-circle eae-icon-type-icon\">\n\t\t\t\t\t<div class=\"eae-icon-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"eae-tl-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eae-tl-item-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eae-width-100 eae-tl-content\">\n\t\t\t\t\t\t\t\t<div class=\"eae-content-inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"eae-tl-item-meta-wrapper-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"eae-tl-item-title\">Auditoria inicial na operadora<\/h3><div class=\"eae-tl-content-innner\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div id=\"fd4f750\" class=\"eae-timeline-item elementor-repeater-item-fd4f750 custom-image-style-no image-position-\">\n\n\t\t\t\t<div class=\"eae-tl-item-meta-wrapper\">\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"eae-tl-icon-wrapper\" id=\"fd4f750\">\n\t\t\t\t\t\t\t\t\t<div class=\"eae-icon eae-icon-item_icon eae-icon-view-stacked eae-icon-shape-circle eae-icon-type-icon\">\n\t\t\t\t\t<div class=\"eae-icon-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"eae-tl-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eae-tl-item-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eae-width-100 eae-tl-content\">\n\t\t\t\t\t\t\t\t<div class=\"eae-content-inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"eae-tl-item-meta-wrapper-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"eae-tl-item-title\">Parecer do Dep. T\u00e9cnico de certifica\u00e7\u00e3o<\/h3><div class=\"eae-tl-content-innner\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<div id=\"88586e5\" class=\"eae-timeline-item elementor-repeater-item-88586e5 custom-image-style-no image-position-\">\n\n\t\t\t\t<div class=\"eae-tl-item-meta-wrapper\">\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"eae-tl-icon-wrapper\" id=\"88586e5\">\n\t\t\t\t\t\t\t\t\t<div class=\"eae-icon eae-icon-item_icon eae-icon-view-stacked eae-icon-shape-circle eae-icon-type-icon\">\n\t\t\t\t\t<div class=\"eae-icon-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"eae-tl-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eae-tl-item-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"eae-width-100 eae-tl-content\">\n\t\t\t\t\t\t\t\t<div class=\"eae-content-inner\">\n\t\t\t\t\t\t\t\t\t<div class=\"eae-tl-item-meta-wrapper-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"eae-tl-item-title\">Auditoria Diagn\u00f3stica (Se solicitado)<\/h3><div class=\"eae-tl-content-innner\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/section>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-31002f3 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"54770\" data-id=\"31002f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5f4993 elementor-widget elementor-widget-menu-anchor\" data-id=\"c5f4993\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"responsabilidades\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-e286aeb e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"93450\" data-id=\"e286aeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-dd0540c e-con-full e-flex e-con e-child\" data-eae-slider=\"82230\" data-id=\"dd0540c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-18c10a4 e-con-full e-flex e-con e-child\" data-eae-slider=\"10101\" data-id=\"18c10a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f20576 animated-slow elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5f20576\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RESPONSABILIDADES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3c7394 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e3c7394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571920e animated-slow elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"571920e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ISOPOINT \u2013 Entidade Acreditadora\n<br><br>\nPara o processo de Acredita\u00e7\u00e3o de OPS, o ISOPOINT se responsabiliza por:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e37205 elementor-widget elementor-widget-text-editor\" data-id=\"5e37205\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Avaliar a solicita\u00e7\u00e3o de acredita\u00e7\u00e3o da Operadora;<\/li><li>Avalia\u00e7\u00e3o da Documenta\u00e7\u00e3o do SGQ e elabora\u00e7\u00e3o do plano de auditoria para a Operadora (cliente);<\/li><li>Escolher em comum acordo com a Operadora (cliente), datas para auditoria(s);<\/li><li>Avalia\u00e7\u00e3o do Sistema de Gest\u00e3o da Qualidade da Operadora onde o servi\u00e7o objeto da Acredita\u00e7\u00e3o \u00e9 executado;<\/li><li>Submiss\u00e3o do Processo de Acredita\u00e7\u00e3o ao Comit\u00ea de Acredita\u00e7\u00e3o\/Certifica\u00e7\u00e3o;<\/li><li>Recomenda\u00e7\u00e3o da Acredita\u00e7\u00e3o;<\/li><li>Emiss\u00e3o da Certid\u00e3o de Concess\u00e3o de uso da licen\u00e7a da Marca de Conformidade;<\/li><li>Supervis\u00e3o da Acredita\u00e7\u00e3o \u2013 Manuten\u00e7\u00e3o peri\u00f3dica;<\/li><li>Coordenar a outorga da licen\u00e7a para o uso da marca de acredita\u00e7\u00e3o pela OPS solicitante;<\/li><li>Ao final do processo avaliativo, no prazo de at\u00e9 10 (dez) dias, o ISOPOINT envia o FOR.2.034 \u2013 Relat\u00f3rio de Desempenho do Programa de Acredita\u00e7\u00e3o de OPS \u00e0 ANS, no qual constar\u00e1 o desempenho da OPS submetida ao processo de Acredita\u00e7\u00e3o, bem como c\u00f3pia do Certificado de Acredita\u00e7\u00e3o;<\/li><\/ul><ul><li>Exigir da operadora acreditada a comunica\u00e7\u00e3o nos casos de cancelamento da acredita\u00e7\u00e3o ou encerramento das atividades da empresa.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-a4526fa e-con-full e-flex e-con e-child\" data-eae-slider=\"46894\" data-id=\"a4526fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5fc06 animated-slow elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6b5fc06\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OPERADORA DE PLANO DE SA\u00daDE (Cliente)\n<br><br>\nComprometimento da institui\u00e7\u00e3o Acreditada:\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d54d69 elementor-widget elementor-widget-text-editor\" data-id=\"7d54d69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Atender todas as condi\u00e7\u00f5es que constam nos procedimentos, assim como aquelas contidas na RN.507;<\/li><li>Identifica\u00e7\u00e3o do servi\u00e7o que consta na solicita\u00e7\u00e3o;<\/li><li>Atender as decis\u00f5es tomadas na aplica\u00e7\u00e3o dos procedimentos do ISOPOINT para Acredita\u00e7\u00e3o de OPS;<\/li><li>Facilitar aos auditores todos os meios necess\u00e1rios para realizar os controles definidos nos procedimentos;<\/li><li>Controlar o uso da Marca de Acredita\u00e7\u00e3o em servi\u00e7os que n\u00e3o atenda aos requisitos dos procedimentos ou da Norma RN.507;<\/li><li>Manter o controle permanente do sistema (7 dimens\u00f5es) conforme disposi\u00e7\u00e3o dos procedimentos;<\/li><li>Manter os registros de reclama\u00e7\u00f5es de seus clientes, assim como as a\u00e7\u00f5es corretivas implementadas disponibilizando para o ISOPOINT avaliar o processo;<\/li><li>Realizar os controles correspondentes e definidos em procedimentos;<\/li><li>Submeter ao ISOPOINT, previamente qualquer modifica\u00e7\u00e3o que fizer no servi\u00e7o para o qual foi concedida a Acredita\u00e7\u00e3o;<\/li><li>Fazer uso da Marca de Conformidade (Acredita\u00e7\u00e3o) somente em documento que fa\u00e7am refer\u00eancia aos servi\u00e7os acreditados.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-68c0be9 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"32160\" data-id=\"68c0be9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-682c5a4 elementor-widget elementor-widget-menu-anchor\" data-id=\"682c5a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"reclamacao-apelacao\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-4224d37 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"74500\" data-id=\"4224d37\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-f024d4b e-con-full e-flex e-con e-child\" data-eae-slider=\"79631\" data-id=\"f024d4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d65abd animated-slow elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5d65abd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROCESSO DE RECLAMA\u00c7\u00c3O E APELA\u00c7\u00c3O\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce39e0c elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ce39e0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-3c727b0 e-con-full e-flex e-con e-child\" data-eae-slider=\"1735\" data-id=\"3c727b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39518b5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"39518b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>PROCEDIMENTO<\/strong><br \/>Em conformidade com os requisitos da norma NBR ISO\/IEC 17065, o ISOPOINT possui o procedimento POP.5.014 para tratar e solucionar as reclama\u00e7\u00f5es e apela\u00e7\u00f5es de seus clientes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3389ee elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e3389ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>OBJETIVO<\/strong><br \/>Este procedimento tem a finalidade de estabelecer uma sistem\u00e1tica para tratar e solucionar reclama\u00e7\u00f5es recebidas dos clientes ou de terceiros.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-cb1ecb2 e-con-full e-flex e-con e-child\" data-eae-slider=\"1078\" data-id=\"cb1ecb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b9ed5a animated-slow elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6b9ed5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RECLAMA\u00c7\u00d5ES e APELA\u00c7\u00d5ES\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b29385b elementor-widget elementor-widget-text-editor\" data-id=\"b29385b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">No ISOPOINT, valorizamos a transpar\u00eancia e o compromisso com a qualidade. Se voc\u00ea nosso cliente, n\u00e3o concorda com algum aspecto do processo da sua certifica\u00e7\u00e3o, saiba que tem o direito de registrar uma reclama\u00e7\u00e3o ou apela\u00e7\u00e3o.<\/span><\/p><p><b>Como registrar uma Reclama\u00e7\u00e3o ou Apela\u00e7\u00e3o?<\/b><\/p><p><span style=\"font-weight: 400;\">Voc\u00ea pode enviar sua reclama\u00e7\u00e3o por:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">E-mail: <\/span><a href=\"mailto:contato@isopoint.com.br\"><span style=\"font-weight: 400;\">contato@isopoint.com.br<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Carta endere\u00e7ada ao:<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">ISOPOINT \u2013 Reclama\u00e7\u00e3o\/Apela\u00e7\u00e3o<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Rua Bar\u00e3o do Triunfo, 520 \u2013 Cj.132 \u2013 Brooklin Paulista<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">S\u00e3o Paulo \u2013 SP \u2013 CEP: 04602-002<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Formul\u00e1rio online no seu acesso de cliente: <\/span><a href=\"https:\/\/app.isopoint.com.br\/\"><span style=\"font-weight: 400;\">https:\/\/app.isopoint.com.br\/<\/span><\/a><\/li><\/ul><p><b>Como tratamos sua Reclama\u00e7\u00e3o ou Apela\u00e7\u00e3o<\/b><\/p><p><span style=\"font-weight: 400;\">Se voc\u00ea tiver alguma reclama\u00e7\u00e3o ou apela\u00e7\u00e3o sobre o processo de certifica\u00e7\u00e3o\/acredita\u00e7\u00e3o, nossa equipe de Qualidade est\u00e1 pronta para ajudar. Analisaremos cuidadosamente sua solicita\u00e7\u00e3o e, se necess\u00e1rio, entraremos em contato para esclarecer detalhes e garantir uma avalia\u00e7\u00e3o precisa.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Se a reclama\u00e7\u00e3o n\u00e3o for procedente: Enviaremos uma resposta explicando os motivos da decis\u00e3o.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Se a reclama\u00e7\u00e3o for procedente: Abriremos um Relat\u00f3rio de Tratamento de Reclama\u00e7\u00e3o ou Apela\u00e7\u00e3o e seguiremos nosso procedimento interno para resolver a quest\u00e3o de forma eficaz.<\/span><\/li><\/ul><p><b>Direito de Recurso<\/b><\/p><p><span style=\"font-weight: 400;\">Se voc\u00ea n\u00e3o estiver satisfeito com a resposta inicial, pode recorrer:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Segunda inst\u00e2ncia: Sua reclama\u00e7\u00e3o ser\u00e1 reavaliada por um n\u00edvel hier\u00e1rquico superior dentro do ISOPOINT.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Terceira inst\u00e2ncia: Caso ainda n\u00e3o concorde com a decis\u00e3o, voc\u00ea pode encaminhar sua solicita\u00e7\u00e3o \u00e0 Coordena\u00e7\u00e3o Geral de Acredita\u00e7\u00e3o do Inmetro*.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inst\u00e2ncia final: Se necess\u00e1rio, o caso ser\u00e1 analisado pela Comiss\u00e3o de Apela\u00e7\u00e3o do Comit\u00ea Brasileiro de Avalia\u00e7\u00e3o da Conformidade (CBAC), que dar\u00e1 a decis\u00e3o final*.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">* Obs: Os itens 2 e 3 s\u00f3 ser\u00e3o poss\u00edveis para processos de certifica\u00e7\u00e3o que fa\u00e7am parte do Escopo de Acredita\u00e7\u00e3o do ISOPOINT emitido pela Cgcre.<\/span><\/p><p><b>\u201cEstamos comprometidos em garantir um processo justo e transparente para todos os nossos clientes.\u201d<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FA\u00c7A A ACREDITA\u00c7\u00c3O PARA SUA OPERADORA DE PLANO DE SA\u00daDE Solicita\u00e7\u00e3o de Acredita\u00e7\u00e3o A operadora interessada contata o ISOPOINT pelo site www.isopoint.com.br ou whatsapp: (11) 93264-1087 e solicita a acredita\u00e7\u00e3o. Preenche o formul\u00e1rio FOR.9.008 com informa\u00e7\u00f5es detalhadas. O ISOPOINT avalia os dados fornecidos, dimensiona a auditoria necess\u00e1ria e elabora uma proposta t\u00e9cnico-comercial personalizada para dar [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-486","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/isopoint.com.br\/portal\/wp-json\/wp\/v2\/pages\/486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/isopoint.com.br\/portal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/isopoint.com.br\/portal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/isopoint.com.br\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/isopoint.com.br\/portal\/wp-json\/wp\/v2\/comments?post=486"}],"version-history":[{"count":220,"href":"https:\/\/isopoint.com.br\/portal\/wp-json\/wp\/v2\/pages\/486\/revisions"}],"predecessor-version":[{"id":3523,"href":"https:\/\/isopoint.com.br\/portal\/wp-json\/wp\/v2\/pages\/486\/revisions\/3523"}],"wp:attachment":[{"href":"https:\/\/isopoint.com.br\/portal\/wp-json\/wp\/v2\/media?parent=486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}